Store Policies

1. Shipping Policy (India Only)

* Prepaid & Free: To ensure a safe and seamless experience, all orders are strictly prepaid, and **free shipping is entirely on us**. It is our heartfelt effort to bridge the distance and reach you wherever you are in India.
* Processing & Dispatch: Orders are carefully inspected, securely packed, and dispatched within **1–2 working days** through trusted, reputed courier partners.
* Delivery Timelines: Domestic deliveries typically arrive within 2 – 6 working days from dispatch.
* A Gentle Note on Delays: Unforeseen weather or courier delays can occasionally happen. When they do, we kindly ask you to relax and trust us—your pieces are safely on their way, and we track them closely for you.

* How to Cancel: If you wish to cancel your order, you must officially mail us at hello@arcorajewels.com.
* Time Window: Cancellations are only permitted within 5 hours of placing your order or before your order is dispatched whichever comes first. Once dispatched, orders cannot be cancelled.

* Final Sale / No General Returns: To maintain hygiene, quality, and fair pricing, we do not accept returns, exchanges, or refunds for general reasons (such as change of mind, dislike, or sizing preferences).
* Strict Ineligibility: Any product that has been used, opened, or tampered with is strictly ineligible for return or replacement.
* When Refunds Happen: Refunds are only issued by the brand under strict exceptions: if an item is out of stock, your shipping PIN code is unserviceable, or a duplicate payment occurred.
* Refund Processing Time: Approved refunds are credited back within 5 – 7 working days (the exact reflection time depends entirely on your bank or payment provider).

* Damage Claims Only: We only entertain returns or replacements if a product arrives genuinely damaged or defective.
* Mandatory Unboxing Video: To process any damage claim, an unbroken, continuous unboxing video (showing the sealed package being opened for the first time) along with clear photographs of the product and packaging is strictly mandatory within 24 hours of delivery. Without a valid unboxing video, claims cannot be processed.
* Verification & Binding Decision: All claims undergo careful review. In the case of any dispute, problem, or claim, the final decision of the brand shall be binding. Furthermore, the total liability of Arcora Jewels under any circumstance shall not exceed the actual purchase value of the product in question.
* Replacements: Once a replacement is approved, it will be dispatched as soon as possible, subject to stock availability.

* Legal Framework: These terms and any separate agreements shall be governed by and construed in accordance with the laws of India.
* Jurisdiction: Any legal disputes arising out of these terms shall be subject to the exclusive jurisdiction of the competent courts located in Kolkata, West Bengal, India.